Article 1 – Definitions
These Terms and Conditions of Sale (the "Terms") are offered by Louzina Ltd (the "Company").
In these Terms:
- "Site" means the website https://www.eavenest.com and all its pages, the exclusive property of the Company.
- "Products" means the physical goods available for purchase on the Site.
- "Seller" means Louzina Ltd, trading as Eavenest, offering its Products on the Site.
- "Customer" means any internet user, whether a consumer or a business, making a purchase on the Site.
- "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession, within the meaning of the Consumer Rights Act 2015.
Users interested in the Products are invited to read these Terms carefully, and to print and/or save them on a durable medium, before placing an order. The Customer acknowledges having read and fully accepts these Terms.
Article 2 – Application of the Terms and Purpose of the Site
The Seller reserves the right to amend these Terms at any time by publishing a new version on the Site. The Terms applicable to the Customer are those in force on the day the order is placed.
Legal information regarding the host and publisher of the Site, the collection and processing of personal data, and the conditions of use of the Site, is provided in the Legal Notice and Privacy Policy of this Site.
This Site offers the online sale of Eavenest products. The Site is freely accessible to any Customer. Purchasing a Product implies acceptance of these Terms in full, for example by ticking the box next to a statement such as "I acknowledge that I have read and accepted the Terms and Conditions of Sale". Ticking this box has the same value as a handwritten signature.
Acceptance of these Terms requires that the Customer has the legal capacity to contract. If the Customer is a minor or lacks such capacity, they declare that they have the authorisation of a parent, guardian or legal representative.
Every order implies the Customer's unreserved acceptance of these Terms, which prevail over any other document (catalogues, advertisements, notices), save express prior agreement of the Company.
Article 3 – Customer Service
Customer service is available by email at contact@eavenest.com, or by post at the address indicated in the Legal Notice. The Customer should state their first name, surname, the subject of their request, and their order number.
For any business enquiry (partnership, media, contract proposal), the Company can be reached by email at contact@eavenest.com.
Article 4 – Ordering Process
The Products offered are those appearing in the catalogue published on the Site. Each product is accompanied by a description prepared by the Seller based on information provided by the supplier.
Photographs on the Site are non-contractual and may vary noticeably from the actual products, due to screen and camera settings, lighting, angle, etc.
The "Basket" is the item grouping all the Products selected by the Customer for purchase. To place an order, the Customer selects one or more Products by clicking "add to Basket", the contents of which can be modified at any time.
The Customer places the order via the Site by registering and validating it. On the "Basket" page, the Customer can check the details of their order and correct any errors before confirming. The Customer then enters their contact details, chooses a shipping method, and enters their payment and billing details. A complete order summary appears, and the Customer can modify any element before finalising. The Customer is responsible for any errors relating to the order, the Products and the contact information.
The sale is validly formed when the Customer has confirmed the order by clicking "Complete my order", has accepted these Terms, and has made payment, subject to the exercise of the right to cancel.
Article 5 – Prices and Payment
Unless otherwise stated, prices in the catalogue are in Pounds Sterling (GBP), inclusive of any applicable VAT at the rate in force on the day of the order, and exclusive of any delivery and handling charges, which are shown separately before payment.
The Seller reserves the right to pass on any change in the VAT rate to the price of the Products, and to modify its prices at any time. However, the price shown in the catalogue on the day of the order is the only one applicable to the Customer.
Payment may be made by credit/debit card, Apple Pay or PayPal. Card payments are processed through secure transactions provided by an online payment platform provider. The Site has no access to the Customer's payment method data; payment is made directly to the bank or payment provider.
The Seller will archive order forms and invoices on a reliable and durable medium. Computerised records will be considered by the parties as evidence of communications, orders, payments and transactions between them.
Article 6 – Delivery
Delivery charges are shown to the Customer before payment. The Site has no geographical delivery restriction; orders may be shipped worldwide. Delivery times indicated at the time of order are given for guidance only and remain subject to possible delays by postal services or other exceptional circumstances (strikes, adverse weather, etc.).
For deliveries outside the United Kingdom, the Customer declares themselves the importer of the Product and accepts that the Seller may be unable to provide accurate information on the total amount of customs duties, import taxes or formalities applicable in the destination country.
Unless otherwise stated on the Site during the order process, the Seller undertakes to deliver the Products without undue delay and in any event within a maximum of thirty (30) days after the contract is concluded with a Consumer Customer.
Upon delivery, the Customer should check the parcel and, where a hand delivery reveals an anomaly (damage, missing item, damaged parcel, broken Products), note it and contact Eavenest support promptly. For letterbox deliveries, the Customer undertakes to check the parcel immediately and contact support if any anomaly is found.
If the parcel is returned to the Seller by the carrier, the Seller will contact the Customer to determine how to proceed. If the Customer refused the parcel in error, they may request re-shipment upon payment of the new postage costs, including for orders that originally had free delivery.
If a delivery is delayed beyond the date indicated or, failing any indicated date, beyond thirty (30) days from the conclusion of the contract, the Consumer Customer may cancel the sale after instructing the Seller in writing to deliver within a reasonable additional period, if the Seller fails to do so. The Consumer Customer will then be refunded all sums paid within fourteen (14) days. This clause does not apply where the delay is due to force majeure.
Where a tracking number shows a parcel as "delivered" but the Customer has not received it, customer service may request further information and, where appropriate, arrange re-shipment of the products at the Seller's own expense.
Article 7 – Right to Cancel (Consumer Contracts Regulations 2013)
If the Customer is a Consumer, they have the right to cancel the contract within fourteen (14) days of receiving the Product, without giving any reason. To exercise this right, the Customer must inform the Seller of their decision by a clear statement (for example, using the cancellation form below, or an email to contact@eavenest.com) before the 14-day period expires.
The Customer then has fourteen (14) days from notifying the Seller to return the Product. The Product must be returned complete. The Customer bears the direct cost of returning the Product in the case of a change-of-mind cancellation.
The Seller will refund all payments received, including the cost of standard outbound delivery, within fourteen (14) days of receiving the Product back, or of receiving proof that the Customer has sent it back. The refund will be made using the same payment method used for the initial transaction. The Seller may withhold the refund until the Product is received or the Customer supplies evidence of return.
Where the value of the Product is diminished by handling beyond what is necessary to establish its nature, characteristics and functioning, the Seller may recover the loss in value from the Customer.
It is recommended that the Customer uses a tracked return method, as otherwise it may not be possible to trace a parcel that fails to arrive.
Cancellation Form
(Complete and return this form only if you wish to cancel the contract.)
To: Louzina Ltd (Eavenest)
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
- Order number:
- Name:
- Phone number:
- Email address:
- Postal address:
- Reason (optional):
- Exchange* (specify desired product) / Refund*
- Signature (only if this form is submitted on paper):
- Date:
*(Delete as appropriate.)
Article 8 – Guarantee of the Products (Consumer Rights Act 2015)
All Products purchased on the Site benefit from the statutory rights conferred by the Consumer Rights Act 2015. Under that Act, goods must be of satisfactory quality, fit for purpose and as described.
- Short-term right to reject: if the Product is faulty, not as described, or not fit for purpose, the Consumer Customer may reject it and claim a full refund within 30 days of receiving it.
- Repair or replacement: after 30 days, and within the first six months, the Consumer Customer is entitled to a repair or replacement. If this is unsuccessful, they are entitled to a refund, which may be reduced to reflect use in some cases.
- Time limits: claims may be brought within six years of purchase in England and Wales (five years in Scotland). During the first six months, a fault is presumed to have existed at the time of delivery unless the Seller proves otherwise; after six months, the Customer must show the fault was present at delivery.
Where a Product is faulty, not as described or not of satisfactory quality, the costs of return, repair, replacement or refund (including return postage) are borne by the Seller.
These statutory rights apply in addition to, and are not affected by, any commercial guarantee.
Article 9 – Liability
The Seller shall not be liable for non-performance of the contract due to a force majeure event. Nothing in these Terms excludes or limits the Seller's liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under English law, including a Consumer's statutory rights.
Subject to the above, and to the extent permitted by law, the Seller shall not be liable for indirect or consequential loss, loss of profit, loss of business or loss of data. The choice and purchase of a Product are the sole responsibility of the Customer.
The Customer acknowledges using the Site at their own risk. Subject to the first paragraph of this Article, the Seller shall not be liable for any malfunction, unavailability, misuse, or misconfiguration of the Customer's device, nor for the content of advertisements or external links accessible from the Site.
Article 10 – Force Majeure
Force majeure means events beyond the parties' reasonable control, which they could not reasonably foresee, avoid or overcome, and which make performance of the obligations impossible. A force majeure event suspends performance of the order.
If the force majeure event persists beyond ninety (90) calendar days, either party may cancel the order and terminate the contract by written notice. In this case, neither party may claim damages, save agreement to the contrary.
Article 11 – Intellectual Property
All elements of the Site belong to the Seller or to a third party, or are used by the Seller with the authorisation of their owners. All texts, works, illustrations, and images reproduced on the Site are protected under copyright, trade mark and related rights (Copyright, Designs and Patents Act 1988; Trade Marks Act 1994). No one may reproduce, exploit, redistribute or use any element of the Site without the prior written consent of the Company. Any hyperlink must be removed on the Company's request.
Only private use of the Site is permitted. Any total or partial reproduction of the Company's catalogue is strictly prohibited and constitutes infringement. Any Customer engaging in infringement may have their account deleted without notice or compensation, without prejudice to further legal action.
Article 12 – Processing of Personal Data
The Company collects the Customer's data:
a) to process and track the Customer's order;
b) to contact the Customer about matters relating to the Company, including Product updates and customer relationship management;
c) to gather information enabling us to improve the Site and our Products (including via cookies).
Data collected is processed by the Site's contractual providers responsible for packaging and distribution, and by the hosting provider Shopify Inc., whose servers are secured and protected by a firewall. Data is retained only for as long as necessary for the purposes set out above.
In accordance with the UK GDPR and the Data Protection Act 2018, the Customer has the right to access, rectify, erase, restrict, object to the processing of, and port their personal data. These rights may be exercised by email to contact@eavenest.com. The Customer also has the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk. Full details are set out in our Privacy Policy.
Article 13 – Comments and Other User Submissions
If the Customer sends ideas, suggestions or other material (collectively "comments"), whether online, by email or otherwise, the Customer grants the Company the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use those comments in any medium.
The Company is not obliged to (1) keep comments confidential; (2) pay compensation for any comments; or (3) respond to comments. The Company may monitor, edit or remove content it considers, in its sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms.
The Customer undertakes not to submit comments that violate the rights of third parties, or that are unlawful, defamatory, offensive or obscene, or that contain malware. The Customer undertakes not to use a false email address or impersonate another person. The Customer is solely responsible for their comments and their accuracy.
Article 14 – Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms replace all prior or contemporaneous agreements, whether written or oral. They may not be assigned, transferred or sub-licensed by the Customer.
Article 15 – Governing Law and Dispute Resolution
These Terms are governed by the laws of England and Wales.
Before taking any other action, the Customer is encouraged to contact the Company first at contact@eavenest.com so that we can try to resolve any complaint directly and amicably.
Any dispute relating to the validity, interpretation, performance or termination of these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales. Nothing in this Article prevents a Consumer Customer from bringing proceedings in the courts of the part of the United Kingdom in which they are domiciled, where the law gives them that right.
The Seller reserves the right to bring proceedings against any fraudulent purchase attempt, or any purchase made with a prohibited, stopped, stolen or falsified payment card. In such cases, no amicable settlement will be offered.
Indemnity
The Customer agrees to defend, indemnify and hold harmless the Company, its affiliates, officers, directors, agents, service providers and employees from any claim or demand, including reasonable legal fees, made by a third party arising out of the Customer's use of the Site or of our Products, the Customer's breach of these Terms, or the Customer's violation of any law or the rights of a third party.
Last updated: 19 July 2026